Last Updated: September 17, 2026

At MINYI CRAFT, we carefully prepare every order before it begins its journey from Hulunbuir, Inner Mongolia to your home.

Because many of our products are handmade or individually finished, processing times may vary depending on product availability and the level of craftsmanship required.

1. Order Processing

In-Stock Products

For products that are currently in stock, we generally process and prepare orders within 48 hours after payment has been successfully received.

Order processing includes:

  • Order confirmation
  • Product inspection
  • Protective packaging
  • Address verification
  • Preparation for shipment

Orders are normally processed on business days.

Orders placed during weekends or public holidays may require additional processing time.

Customized & Made-to-Order Products

Some MINYI CRAFT products may require additional handmade work or customization before they can be shipped.

For customized, made-to-order, or specially crafted products, production may take at least 7 days before shipment.

Depending on the complexity of the design, materials, quantity, and customization requirements, additional time may be necessary.

If your order contains a customized product, we will provide an estimated production timeline when appropriate.

Please note: The production time for customized products is separate from the shipping transit time.

2. Shipping Time

After your order has been processed and handed over to the shipping carrier, delivery time depends on the destination, shipping method, customs procedures, and local carrier conditions.

As an international handmade craft store, delivery times may vary significantly between countries and regions.

Estimated delivery times will be provided where available during the checkout process or in your order confirmation.

Shipping time generally begins after the order has been processed and shipped, not from the time the order is placed.

3. International Shipping

MINYI CRAFT may ship products to customers in different countries and regions.

International orders may be subject to:

  • Customs inspection
  • Import duties
  • Taxes
  • Customs clearance fees
  • Local handling fees
  • Other charges imposed by the destination country

Any applicable customs duties, import taxes, or other charges are generally the responsibility of the customer unless otherwise stated at checkout.

Customs policies vary from country to country, and MINYI CRAFT cannot guarantee how quickly an individual shipment will clear customs.

4. Shipping Address

Please make sure that your shipping information is accurate and complete when placing your order.

This includes:

  • Full name
  • Street address
  • City
  • State / Province / Region
  • Postal code
  • Country
  • Telephone number, where required

MINYI CRAFT is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible after placing your order.

We will do our best to assist you before the order is shipped.

5. Order Tracking

When tracking information is available, we may provide a tracking number or shipping update after your order has been dispatched.

Please note that tracking information may take some time to appear after a shipment has been handed over to the carrier.

For international shipments, tracking updates may also become less frequent while a package is undergoing customs clearance or being transferred between international and local carriers.

6. Handmade Products & Packaging

Many MINYI CRAFT products are handmade and may contain natural materials such as:

  • Birch bark
  • Natural wood
  • Wool and felt
  • Natural stone
  • Agate
  • Beads
  • Metal
  • Enamel
  • Other decorative materials

We take reasonable care when inspecting and packaging handmade products before shipment.

Because natural materials and handmade craftsmanship naturally vary, you may notice small differences in:

  • Color
  • Texture
  • Shape
  • Pattern
  • Grain
  • Surface details

These variations are part of the character of handmade and natural-material products and should not necessarily be considered defects.

7. Fragile & Decorative Items

Certain MINYI CRAFT products, including glass ornaments, mirrors, music boxes, decorative containers, enamel crafts, and other delicate products, require additional protective packaging.

We make reasonable efforts to protect fragile products during transportation.

However, once a package has been handed to the carrier, transportation conditions are outside our direct control.

If your package arrives damaged, please contact us as soon as possible and provide:

  • Your order number
  • Photos of the outer packaging
  • Photos of the damaged product
  • Any relevant shipping information

This information may be required to investigate the issue with the shipping carrier.

8. Delays

Shipping and delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be delayed because of circumstances beyond our reasonable control, including:

  • Customs clearance
  • Weather conditions
  • Transportation disruptions
  • Carrier delays
  • Public holidays
  • Incorrect address information
  • High shipping volumes
  • Import restrictions
  • Other unforeseen circumstances

For customized or made-to-order products, the production period may also affect the final delivery date.

9. Orders Containing In-Stock and Customized Products

If an order contains both in-stock products and customized or made-to-order products, the order may be shipped together after the customized products are completed.

If you would like the available products to be shipped separately, please contact us before shipment.

Additional shipping charges may apply to split shipments.

10. Lost or Undelivered Packages

If tracking information indicates that your package has been delivered but you cannot locate it, please first check with:

  • Your household members
  • Building reception or mailroom
  • Neighbors
  • Local delivery carrier

If the package still cannot be located, please contact us and provide your order and tracking information.

For packages delayed or lost while in transit, we may work with the shipping carrier to investigate the shipment.

11. Delivery to Remote Areas

Some destinations, remote regions, islands, or locations with limited carrier services may require additional delivery time or shipping charges.

If additional shipping costs are required because of the destination, we may contact you before dispatching the order.

12. Changes to Shipping Information

Once an order has been shipped, we may not be able to change the delivery address.

If you need to update your shipping information, please contact us as soon as possible after placing your order.

We cannot guarantee that address changes can be made after an order has entered the fulfillment or shipping process.

13. Contact Us

If you have questions about shipping, delivery, order processing, or a specific order, please contact us through our Contact page.

MINYI CRAFT

Location:
Zhalainuoer District, Hulunbuir City,
Inner Mongolia Autonomous Region, China

Website:
minyicraft.com