Last Updated: September 17, 2026

At MINYI CRAFT, many of our products are handmade or crafted using natural materials. Each piece may have subtle variations in color, texture, shape, pattern, or finish.

We value the individuality of handmade craftsmanship while also wanting you to be satisfied with your purchase.

This Returns & Exchanges Policy explains when products may be returned or exchanged and the conditions that apply.

1. Return & Exchange Window

For eligible regular products, return or exchange requests must be submitted within 3 calendar days after the order is delivered.

The return or exchange period begins on the date the carrier confirms delivery.

Requests submitted after this 3-day period may not be accepted.

Please contact us before sending any product back. Do not return an item without receiving return instructions from MINYI CRAFT.

2. Regular Products

Regular, non-customized products may be eligible for a return or exchange if they meet the conditions described below.

Eligible products must generally be:

  • Unused
  • Unworn
  • Undamaged
  • In their original condition
  • Returned with original packaging where applicable
  • Returned with accessories, tags, or other included items
  • Suitable for resale

The product must not show signs of use, washing, alteration, damage, or improper handling.

MINYI CRAFT reserves the right to refuse a return or exchange if the product does not meet these conditions.

3. Customized & Made-to-Order Products

Because customized and made-to-order products are prepared specifically according to the customer’s requirements, they are not eligible for return or exchange for reasons other than a confirmed quality issue.

This includes situations where:

  • You change your mind after the product has been made
  • You no longer want the product
  • The product does not match your personal preference
  • You ordered the wrong size or specification
  • You selected the wrong customization option
  • You no longer need the product

Before production begins, we recommend carefully reviewing all customization details, including design, specifications, dimensions, colors, and other requirements.

If you have questions about a customized product before placing your order, please contact us before purchasing.

4. Handmade & Natural Material Variations

Many MINYI CRAFT products are handmade using materials such as:

  • Birch bark
  • Natural wood
  • Wool and felt
  • Agate
  • Natural stone
  • Beads
  • Metal
  • Enamel
  • Other natural or handcrafted materials

Because of the nature of these materials and handmade production, small variations may occur.

These may include differences in:

  • Color
  • Texture
  • Grain
  • Shape
  • Pattern
  • Surface markings
  • Brushwork
  • Decorative details

Such variations are a natural characteristic of handmade products and are not considered defects or quality issues.

For example, natural wood may have different grain patterns, while natural stone or agate may have individual colors and markings.

These characteristics are part of what makes each handmade piece unique.

5. Quality Issues & Damaged Products

If you receive a product that appears to have a manufacturing defect, serious damage, or an item that is substantially different from what you ordered, please contact us within 3 calendar days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging, if the product was damaged during transportation

We may request additional information or photographs to help us evaluate the issue.

After reviewing the information, we will determine the appropriate solution, which may include an exchange, replacement, or other resolution where applicable.

Please do not send the product back before contacting us.

6. Return & Exchange Shipping Costs

Unless otherwise agreed in writing, return and exchange shipping costs are the responsibility of the buyer.

This includes the cost of shipping the product back to MINYI CRAFT and, where applicable, shipping costs associated with sending an exchanged product.

We recommend using a shipping service that provides tracking information.

MINYI CRAFT is not responsible for returned packages that are lost or damaged during return transportation.

7. Products That Cannot Be Returned or Exchanged

The following products generally cannot be returned or exchanged unless there is a confirmed quality issue:

  • Customized products
  • Made-to-order products
  • Products that have been used or worn
  • Products that have been damaged after delivery
  • Products that have been altered by the customer
  • Products missing significant original packaging or accessories
  • Products returned after the 3-day return period

Additional exclusions may apply to certain products where required by applicable law.

8. Exchange Process

If you would like to exchange an eligible regular product, please contact us within 3 calendar days after delivery.

The general process is:

Step 1 — Contact Us

Provide your order number and explain whether you would like a return or exchange.

Step 2 — Receive Instructions

Our team will review your request and provide return instructions if the request is eligible.

Step 3 — Send the Product

Package the product securely and ship it according to the return instructions.

Return shipping costs are the responsibility of the buyer.

Step 4 — Inspection

Once we receive the returned product, we will inspect its condition.

Step 5 — Exchange

If the product meets the applicable return conditions, we will arrange the exchange according to the agreed solution.

Availability of replacement products may vary.

9. Refunds

For approved returns, any applicable refund will be processed after the returned product has been received and inspected.

The refund will generally be issued to the original payment method.

Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

Original shipping charges may not be refundable.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Once an order has entered the production, preparation, or shipping process, cancellation may no longer be possible.

Customized and made-to-order products may be subject to additional cancellation restrictions because production may begin specifically for your order.

11. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an item is missing from your package, please contact us within 3 calendar days of delivery.

Please provide:

  • Order number
  • Photographs of the package
  • Photographs of the products received
  • A description of the issue

We will review the order and provide further instructions.

12. Important Information About Handmade Products

MINYI CRAFT specializes in handmade and culturally inspired products.

Our products are not mass-produced objects designed to be perfectly identical.

Small differences between products are expected and may reflect:

  • Handmade production
  • Natural material characteristics
  • Individual artisan techniques
  • Hand painting
  • Hand finishing
  • Natural variations in materials

These differences contribute to the individuality and character of each piece.

A variation in appearance alone does not necessarily qualify as a defect.

13. Contact Us

If you would like to request a return or exchange, please contact us within 3 calendar days after receiving your order.

Please include your:

  • Name
  • Order number
  • Product name
  • Reason for the return or exchange
  • Photos of the product, where applicable

MINYI CRAFT

Location:
Zhalainuoer District, Hulunbuir City,
Inner Mongolia Autonomous Region, China

Website:
minyicraft.com