FAQ

For in-stock products, we generally process orders within 48 hours after payment has been successfully received. Processing includes product inspection, packaging and preparation for shipment. Orders placed during weekends or public holidays may require additional processing time.

Customized and made-to-order products require additional production time. Please allow at least 7 days for production before shipment. More complex designs or special customization requirements may require additional time. The production period is separate from the shipping transit time.

Please contact us as soon as possible if you need to cancel an order. Once an order has entered production, preparation or shipping, cancellation may no longer be possible. Customized and made-to-order products may have additional cancellation restrictions because they are prepared specifically for the customer.

MINYI CRAFT products are prepared and shipped from Hulunbuir, Inner Mongolia, China, unless otherwise stated for a specific product.

We offer international shipping to available destinations. Shipping availability, delivery time and shipping costs may vary depending on the destination. Please check the shipping information available during checkout.

Delivery time depends on your destination, shipping method, customs clearance and local carrier conditions. Please remember that: Processing time + Shipping transit time = Total delivery time For example, an in-stock product generally requires up to 48 hours for processing before shipping. A customized product may require at least 7 days of production before shipping.

When tracking information is available, we will provide a tracking number or shipping update after your order has been dispatched. International tracking information may take some time to update, particularly while a package is undergoing customs clearance.

Generally, no. Natural variations in materials such as wood, stone, agate and birch bark, as well as minor differences caused by handmade production, are part of the character of the product. A difference in texture, color, grain or hand-finished detail does not automatically qualify as a quality issue.

Care instructions depend on the material and product. In general: Keep natural wood and birch bark products away from prolonged moisture. Avoid prolonged exposure to direct sunlight. Keep wool and felt products dry and clean. Handle glass and delicate decorative pieces carefully. Store jewelry and decorative accessories in a dry environment. Avoid harsh chemicals or abrasive cleaning products unless specifically recommended. Please refer to the individual product description for any specific care instructions.